In a no-nonsense way Shut Up and Listen! tackles the nuts and bolts of communication at work with startling honesty and an avalanche of practical tips. The authors views are supported by comment from and impressive line-up of experts, whose communication strategies drive a range of successful organizations, such as Microsoft, the BBC, Nokia, Arsenal FC, Sainsburys, HSBC and the Samaritans. Shut Up and Listen! has something for all those who face the difficult challenge of making themselves heard